You can access the 'How To Play' section by entering a tournament and tapping the 'Rules' button located at the bottom left. This will display several slides explaining the game. Here's the breakdown:

- Stack the four upper piles with cards of the same suit, arranged in ascending order.
- When drawing cards from the deck, they must be placed in descending order and in alternating colors. For instance, a red 2 can be placed beneath a black 3.
- Each game lasts for 5 minutes, so keep an eye on the timer. If you finish before time is up, you'll earn bonus points!
- Not all decks are solvable, so if you run out of moves, tap 'Exit' to end the game early and maximize your bonus points.

No, there is no cost to play.

Every tournament has its own distinct prize pool determined by the total potential winnings for that event.
For example, in a tournament with three winners, the 1st, 2nd, and 3rd places each receive a share of the total prize pool.
The 1st place winner receives a larger reward than the 2nd place, and so on.
No one player will take home the entire prize pool.

- 1st: 50 Sapphires
- 2nd: 30 Sapphires
- 3rd: 20 Sapphires

You can always check the prize pool and placement rewards by tapping on the tournament name in the lobby.

Yes, Solitaire Max is completely free to play with no costs, in-app purchases, or cash-related features involved. The game is purely for casual enjoyment and skill practice, with no gambling or monetary rewards. It is family-friendly and suitable for players of all ages, offering both offline play and online features like friendly tournaments and leaderboards (internet connection required).

You can always access the 'Tutorial' under the menu.

Here are the basic rules on how it works:

- Fill the 4 upper stacks with cards of the same suit, in increasing order.
- When placing new cards from the deck, they must be in decreasing order and of alternating colors. For instance, a red 7 can be placed under a black 8.
- Each game lasts 5 minutes, so be mindful of the timer. If you finish early, you will earn bonus points!
- If you're out of moves, tap 'Exit' to finish the game early for maximum bonus points.

Our matchmaking algorithm aims to pair you with players who have similar skill levels.'

WizB uses skill matching to pair players with others of similar skill levels. We strive to find opponents who are close to your level of play. Skill levels are assessed separately for each game and are updated after every contest.

As your skill level rises, the difficulty of your matchups will also increase. Your opponents may not have the exact same skill level as you; you will often be matched with players who have slightly higher or lower skills. As you win more contests, your matchups will continue to become more challenging. For more details, please see our Terms of Use.

The entry fee is the amount required to participate in a tournament.

For example, if a tournament has a 1 Ruby and 600 Sapphires entry fee, you will need at least 1 Ruby and 600 Sapphires in your balance to join.

You can view the entry fee for each tournament displayed on the right side in the lobby. Once you enter the tournament, the entry fee will be deducted from your balance.

Each tournament features a different prize pool, which is based on the total possible winnings for that specific tournament.

For instance, in a tournament with three winners, the 1st, 2nd, and 3rd places will each receive a portion of the total prize pool. The 1st place earns a larger in-game reward than the 2nd, and so on. No player will receive the entire prize pool alone.

For example, in the 'High Stakes' tournament, the prize pool is 12 Rubys, with the prizes per placement as follows:
- 1st: 6.7 Rubys
- 2nd: 3.8 Rubys
- 3rd: 1.5 Rubys

You can always check the prize pool and placement prizes by tapping on the name of the tournament in the lobby.

Absolutely! However, there's more to it than meets the eye. While every tournament is indeed solvable, your final score is influenced by several factors, mainly:

1. Time Management: Time is crucial, and the speed at which you complete the tournament affects the bonus points you receive.
2. Efficiency: Did you use the fewest moves possible? Efficiency is essential for climbing the leaderboard.

So, as you can see, winning a tournament requires a strategic blend of skill, speed, and efficiency!

Pro Tip: When you hit a dead end and aren't sure how to proceed, consider tapping the 'End Game' button for an added Time Bonus.

Bonus Ruby is used to participate in High Level Tournaments. When you enter a tournament using Bonus Ruby, your winnings will be awarded as both Bonus Rubys and Regular Rubys.

For example, if you enter a tournament with a 1 Ruby entry fee, using only Bonus Ruby, and win a prize of 2.9 Rubys, you will receive 1 Bonus Ruby back and 1.9 Regular Ruby as a prize.

If you have both Regular Ruby and Bonus Ruby available in your balance, up to 20% of the entry fee will be paid in Bonus Ruby when entering a tournament, with the remainder being deducted from your Regular Rubys.

After you finish a tournament, other players may still be competing since not everyone starts at the same time. The tournament will close once enough players have joined and completed their games. Until then, the leaderboard will display 'Results Pending,' indicating that some players are still active.

As soon as all players have finished the tournament, you'll see your final placement and collect any rewards you've won.

If your game is interrupted, whether due to your phone turning off or a lost connection, the tournament will automatically pause for up to 10 minutes. When you return, you can continue right where you left off.

If you do not return within 10 minutes, your score will be recorded as 0, meaning your entry fee will be forfeited. Keep in mind that using the Pause feature does not extend your playtime.

'Results Pending' indicates that the tournament is still ongoing and results have not yet been determined because some players have not finished playing. Since players do not always start tournaments at the same time, this status will remain until enough players have joined and completed their games. Once that happens, the tournament will close, and you'll see the final results.

Experience Points "EXP" is your key to leveling up. Every time you participate in a tournament, you earn EXP, which fills the EXP meter located at the top left corner of your screen. Once the meter is full, you level up and unlock fantastic rewards.

Each tournament offers a different EXP reward, with higher entry fees awarding more EXP points. As your EXP level increases, it will take more tournaments to fill the meter and reach the next level.

In the Freeroll tournament, you can compete for Sapphires and win Bonus Ruby. This setup is unique to this tournament, as other tournaments do not operate in this manner. Entry to the Freeroll tournament is only with Sapphires.

You can use the Bonus Ruby you win to enter more advanced tournaments. This way, we ensure that everyone has a chance to win some Rubys.

When you level up, you'll receive an in-game popup notifying you that you've reached the next level. Free Sapphires will be given, which you can use to enter more exciting tournaments and win big rewards.

Please reach out to our Support team, and we'll assist you in getting back on track.

When reporting the issue, please provide as many details as possible, including the time it occurred, any error messages you saw, and a description of what happened.

Don't forget to include the Tournament ID for quicker assistance. To find it, go to 'Results' in the game, tap on the relevant Tournament, and scroll down to the bottom of the leaderboard.

The Time Bonus is calculated using the following formula:

Time Bonus = Base Score * (Time Remaining / Max Time)

For example, if your base score is 1000 and the game is finished in 60 seconds (leaving you with 240 seconds out of 300), your Time Bonus will be calculated as follows:

1000 * (240 / 300) = 800

Yes, once the tournament's final results are in, you can watch a replay of the top player's game. To do this, go to the tournament's leaderboard screen and tap the green 'play' button next to the top player's score. You will then see a replay of their game.

While watching the replay, you can pause at any time, change the playback speed, and skip to the beginning or the end of the video.

The Daily Gift will be awarded once Solitaire MAX has been initiated. The next Daily Gift will be available the following day.

Tap the menu icon in the top right corner of your screen, then select 'Account.'

Tap on 'Register' to start the registration process.

Fill in your full name, date of birth, email address, zip code, and phone number. Then tap on 'Send Code' to receive a confirmation code via SMS. Ensure you are entering an active phone number (texting apps are not supported) to receive the code, and that your device can receive SMS.

Enter the code you received into the registration form, and your registration will be complete.

Having more than one Solitaire MAX account is not allowed and violates our Terms of Use.

Please remember that your account is personal, and only you should play it. This policy is part of our commitment to ensuring a fair and enjoyable experience for all players.

If you have a new phone number, you can update it when trying to log into your existing account.

1. Open the game app on your device.
2. Tap 'Sign in' when prompted to log in as an existing player.
3. Tap 'Update here' at the bottom of the popup.
4. Enter your old phone number, your new phone number, and the email you used to create your account.
5. Open the verification email you received from the game app and click the link inside to verify your identity.
6. You can now log in to your account using your new number.

If you need further assistance, please contact our Support team here so we can update your account. Please provide:
- The phone number currently registered on your account (including prefix & country code).
- The new phone number you'd like to change it to (including prefix & country code).

To log in, follow these simple steps:

1. Tap on 'Account' in the menu bar.
2. Look for 'Existing User' and tap 'Sign In.'
3. Enter the phone number you registered with and tap on 'Send Code.' Make sure you are entering an active phone number registered with our game to receive the code, and that your device can receive SMS.
4. Enter the code you received on your phone and tap 'Login.'

You will be automatically logged in and can start playing at any time!

You can easily update your nickname and avatar in the 'Profile' section.

To change your nickname:

1. Tap on your avatar in the Profile section.
2. Tap the pencil icon next to your current nickname.
3. To create your own nickname, tap on your current nickname and enter the new one.

To change your avatar:

1. Tap on your avatar in the Profile section.
2. Select an avatar from the list.
4. Once you've chosen your desired avatar, tap 'Save' to confirm, or tap 'X' to exit without saving.

Please reach out to our Support team.

Deleting the game app will not remove your registered account. You can always reinstall the app and log back in to continue right where you left off, with your balance and EXP preserved.

However, if you haven't completed the registration process, any progress will be lost once the app is deleted. To avoid losing your progress, we recommend completing the registration process.

To turn off the sound:

In the game app, tap the menu button located at the top right corner of your screen.
Tap on 'Settings'.
You can choose to turn off the sound, the music, or both.

No, Solitaire Max does not include any in-app purchases or cash-related features. The game is entirely free to play and is designed purely for casual enjoyment and skill practice. There are no hidden costs, gambling mechanics, or monetary rewards involved, ensuring a relaxed and straightforward gaming experience for all players.

We are continually working to enhance your gaming experience, and occasionally, we release new updates for the game. These updates include important improvements and exciting new features to ensure you have a fun and seamless experience.

Please make sure you are running the latest version of our game. Rest assured, these updates will not affect your account—your progress and balance will be saved.

To help our Support team assist you as quickly and effectively as possible, please provide as much detail as you can when describing your issue. The more information you share, the faster we can resolve it!

Here's what to include:

Payment Issues: Be sure to include the transaction date, the payment amount, and the payment method used (e.g., last four digits of your credit/debit card number, PayPal email address, or Venmo username).

Tournament Issues: Include a screenshot of the leaderboard results, ensuring the tournament ID is clearly visible.

Withdrawal Issues: Be sure to include the withdrawal date and the withdrawal reference number for faster processing.

We DO NOT record the screen of your device! The gameplay replay is recreated using the game engine, based on the actions you take while playing the tournament. This is why the replay video will not appear as a recording, but rather as a sped-up version of the gameplay.